Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most of our leather hats will be delivered within 5-17 business days. Depending on your country, some packages may take up to 30 business days to get your door.
If you haven’t received your item within the estimated delivery timescale, please check with members of your household, neighbours, safe places and local postal service initially and contact us with your order number and details.
You can change and/or update your shipping address from your account.
The order email we send when your order is shipped contains a shipping tracking number. You can track and see where your order is using that link, or contact us for help.
We are very friendly and strive to ensure our customers are happy so please do not hesitate to get in touch with us so that we can resolve the problem for you.
We are an online retailer so we don’t have a shop as we have a warehouse and an office. Due to Covid-19, we are not currently accepting visitors.
Yes, we ship worldwide.
That’s standard practise and we must receive cleared payment for any items before we send them.
If you need to swap an item
Returns and Exchanges
We offer 14-day ‘no quibble’ refunds or exchanges so if you’d like to exchange for a different size, colour or style or if you would prefer a refund, please dont hesitate to contact us.
Please contact our customer service team, and we will help you get what you ordered as fast as possible.
This will depend on where you are in the world. We have many warehouses. Contact us for the address to the nearest location.
You can change and/or update your shipping address from your account.
Yes, but only if the order has not been shipped. If it has already been shipped, you need to return it to us when it arrives, and we will refund you the full amount.
No, but you can select to be notified once the product is back in stock.