Customer Help
Our customer support team is always here to help. If you can’t find the answer to your questions here, email us at hello@leather-hats.com or contact us here.
Common purchase queries answered
Orders and Shipping
Most orders arrive within 5-10 business days. However, depending on your location, delivery may take up to 15 business days.
If you haven’t received your item within the estimated delivery time, please check with members of your household, neighbours, safe places and local postal service initially and contact us with your order number and details.
You can change and/or update your shipping address from your account.
The order email we send when your order is shipped contains a shipping tracking number. You can track and see where your order is using that link, or contact us for help.
We are very friendly and strive to ensure our customers are happy so please do not hesitate to get in touch with us so that we can resolve the problem for you.
We are an online retailer and don’t have a physical store.
Yes, we ship worldwide.
If you need to swap an item
Returns and Exchanges
We offer 14-day hassle-free refunds or exchanges. If you want a different size, color, or style, or prefer a refund, please feel free to contact us.
Please contact our customer service team, and we will help you get what you ordered as fast as possible.
This will depend on where you are in the world. We have many warehouses. Contact us for the address to the nearest location.
You can change and/or update your shipping address from your account.
Yes, but only if the order hasn’t been shipped yet. If it has, you’ll need to return it within 14 days of receiving it to get a refund.
For U.S. customers, a $10 USD return shipping fee will be deducted, and a return label will be provided.
Please note that original shipping costs are non-refundable.
No, but you can select to be notified once the product is back in stock.